Your privacy matters to us. This Privacy Policy explains exactly what information 18jili collects when you use our platform, how we use it, who we may share it with, and what rights you have as a registered member in the Philippines. We encourage every player to read this page before creating an account.
When you register an account with 18jili, we collect personal information you submit voluntarily — including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process transactions in Philippine pesos, and ensure your account is operated only by you. We may also collect any additional details you provide when you contact our support team or complete identity verification steps requested under platform rules. All information you submit is stored securely and accessed only by authorised personnel for the purposes described in this policy. Providing accurate, up-to-date personal details is your responsibility as a registered member, and inaccurate information may affect your ability to withdraw funds or receive platform services.
When you access the 18jili platform through any device — including mobile phones and tablets commonly used by Filipino players — we automatically collect certain technical information to ensure the platform functions correctly. This includes your device type, operating system, browser version, IP address, session duration, pages visited, and in-platform actions such as game launches and bet placement. This data helps us identify and resolve technical issues quickly, improve platform performance for mobile users in the Philippines, and detect any unusual activity that may indicate fraud or account misuse. We do not use this automatically collected data to identify you personally outside of security and fraud prevention contexts. Log data is retained for a limited period consistent with operational and legal requirements before being securely deleted.
All deposit and withdrawal transactions processed on 18jili are recorded to maintain accurate financial records and comply with applicable Philippine regulations governing online financial activity. We collect transaction amounts, timestamps, payment method references, and confirmation codes associated with your account activity — however, we do not store full card numbers or sensitive banking credentials directly on our servers. Payment processing is handled through trusted third-party providers who operate under their own data security standards, and by using those payment methods, you agree to their respective privacy terms as well. Transaction records are kept for the legally required retention period and may be referenced during account verification, dispute resolution, or regulatory review. If you have questions about a specific transaction record on your account, the FAQ page provides guidance on how to raise a query.
18jili uses cookies and similar tracking technologies to remember your preferences, maintain your login session, and understand how players in the Philippines interact with different areas of the site. Session cookies are temporary and are deleted when you close your browser, while persistent cookies may remain on your device for a set period to improve your experience on return visits. We do not use cookies to track your activity across unrelated third-party websites, and we do not sell cookie-derived data to advertisers or marketing platforms. You can manage or delete cookies through your browser settings at any time, though doing so may affect how certain features of the platform function — including staying logged in or accessing personalised content. Continuing to use the 18jili platform without adjusting your cookie settings is taken as acceptance of our standard cookie practices.
The personal information collected by 18jili is used primarily to operate your account, process deposits and withdrawals in PHP, verify your identity, and deliver the gaming services you have registered for. We also use your information to communicate important account updates, respond to support enquiries, enforce our Terms and Conditions, and comply with legal obligations applicable in the Philippines. Where you have opted in to receive promotional communications, your contact details may be used to inform you of offers, new game launches, or platform updates — you can withdraw this consent at any time by adjusting your account notification preferences. 18jili does not use your personal information for automated decision-making that would have significant legal effects on you without your knowledge and consent. Data analytics performed internally use aggregated, anonymised data sets rather than individually identifiable records wherever possible.
18jili does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — this is a firm commitment we make to every Filipino member on our platform. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the purpose for which it was shared. In cases where we are legally required to disclose information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a valid legal request, we will comply while taking reasonable steps to protect your interests. If 18jili undergoes a business restructure or ownership change, your data may be transferred as part of that process, and you will be notified of any material change to how your data is handled. We will never share your personal information with third parties for their own marketing activities without your explicit consent.
18jili applies industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure — including encrypted data transmission, secure server environments, and access controls that restrict internal data handling to authorised personnel only. We regularly review our security practices and update them in response to emerging threats, particularly given the mobile-first nature of our platform and the growing number of Filipino players accessing their accounts on smartphones. While no digital system can guarantee absolute security, we take every reasonable precaution to protect your information and will notify you promptly if we become aware of a data breach that may affect your account. You play an important role in keeping your own account secure — always use a strong, unique password for your 18jili login and never share your credentials with anyone. If you suspect your account security has been compromised, please contact support immediately through the details on our FAQ page.
As a registered member and a resident of the Philippines, you have rights over your personal data consistent with the Data Privacy Act of 2012 — including the right to access the information we hold about you, request corrections to inaccurate data, and in certain circumstances, request that your data be deleted or its processing restricted. To exercise any of these rights, you can contact our support team using the details available on the FAQ page, and we will respond to your request within a reasonable timeframe. If you choose to close your 18jili account, we will retain only the minimum data required by law or legitimate operational necessity, and all other personal information will be securely deleted in accordance with our data retention schedule. You also have the right to withdraw consent for any data processing that is based on your consent, such as marketing communications, at any time without affecting the lawfulness of prior processing. If you believe your privacy rights have not been respected, you have the right to raise a complaint with the National Privacy Commission of the Philippines.
Our FAQ page covers common questions about account data, security, and what happens to your information when you register or close your account. Ready to play securely? Join 18jili today — your data stays yours.